Mum thanks 'hero' flight attendant for calming crying baby on flight in viral letter

A mum has thanked a flight attendant for helping her soothe her baby during a flight in a Facebook post that has since gone viral.

Whitney Poyntz was travelling home from a family holiday with her husband and their four-month-old daughter, who was asleep when they got on the plane.

As her baby was sleeping, the parents thought they were going to have an 'easy peasy' flight: 'My husband, 4 month old daughter and I were travelling home from our holiday on April 19 . Our daughter was asleep when we boarded so we figured it would be an easy peasy flight, man were we wrong....'

https://www.facebook.com/photo.php?fbid=10154573751793660&set=o.124924473551&type=3&theater

However, an announcement from the captain woke Whitney's baby girl up, but she still managed to nurse her back to sleep.

'Once the captain came on the intercom it woke her up, which is obviously no ones fault. After being nursed back to sleep the headphones went in and we turned on our movies', the mum wrote.

It was half an hour later when 'all hell broke loose' and they couldn't calm their baby down.

'About 30 mins later all hell broke loose. Not sure if it was gas or maybe pressure but we did not have a happy baby, unfortunately those seats aren't made for rocking or trying to put a baby back to sleep.'

On the Facebook post that has been shared over 8,000 times and has had over 100k likes, the mum goes on to explain how a flight attendant named Ashley, who she considers to be a 'hero', managed to calm their baby down.

'Eyes glaring, sweat dripping down our foreheads trying to get her back to sleep, in comes the hero of the day... a flight attendant named Ashley. Ashley came up to us and asked if she could take her and walk up and down the isle... first thought in my head was 'umm a stranger wants to walk my screaming child up and down the isle?!?!'

'But she did and got her calmed down. Now it may not seem like a lot but the experience was amazing. Never would I ever think someone would ever do that, volunteer to take your screaming child, but she did.

'Westjet (Ashley) i would like to thank you for the over and above customer service (baby whispering) that you gave, truly the greatest airline.'